Refund Policy for DriteStudio Corporation
This policy is designed to align with the Company’s existing Privacy Policy and Terms of Service. Customers are encouraged to review these documents to ensure a comprehensive understanding of their rights and responsibilities regarding refunds and service usage. For specific details on data handling and related processes, please refer to the Privacy Policy.
1. Introduction
This Refund Policy ("Policy") governs the terms and conditions under which refunds may be requested and processed for the VPS Server services ("Services") provided by DriteStudio Corporation ("Company"). By utilizing our Services, customers accept and agree to the stipulations outlined in this Policy. This Policy aligns with the Company's Privacy Policy and Terms of Service to ensure consistency and transparency.
2. Right to Refund
Customers are entitled to request a refund under the following conditions:
- Service Provision Issues: Refunds will be considered only if technical problems directly attributable to DriteStudio Corporation’s oversight, errors, or failure to provision the VPS Server services occur.
- Initial Period Guarantee: If the customer experiences consistent and unresolved technical issues during the first 7 days of the service, they may qualify for a refund, provided the issues are reported within this timeframe.
Customers are encouraged to review the Terms of Service for additional details on eligibility criteria and conditions related to refunds, as these documents outline complementary guidelines.
3. Exceptions to Refunds
Refunds will not be granted under the following circumstances:
- Usage Issues:
- Problems caused by the customer’s improper use, misconfiguration, or unauthorized modifications to the VPS Server.
- Loss of data or corruption due to customer’s failure to maintain proper backups or adhere to best practices.
These exceptions align with the Privacy Policy, which specifies the customer’s responsibility for data retention and backup practices. Additionally, security obligations outlined in the Privacy Policy reinforce the importance of adhering to best practices to avoid data loss.
2. External Factors:
- Technical problems arising from external factors beyond the control of DriteStudio Corporation, such as:
- Global network outages or disruptions.
- Cyber-attacks, including Distributed Denial of Service (DDoS) attacks.
- Issues caused by third-party software, applications, or services used on the VPS Server.
- Violation of Terms:
- Refund requests will be denied if the customer is found to have violated the Terms of Service or engaged in prohibited activities outlined therein.
- Non-Usage or Change of Mind:
- Refunds will not be provided for reasons such as non-usage of the service or a change of mind.
- Payment Method Limitations:
- Refunds cannot be processed for payment methods that do not allow reversals, such as certain cryptocurrency payments.
4. Process for Requesting Refunds
To initiate a refund request, customers must adhere to the following steps:
- Submission of Request:
- Contact DriteStudio Corporation’s Customer Service team at admin@dritestudio.co.th.
- The refund request must be submitted within 7 days from the occurrence of the technical issue.
- Include detailed information regarding the issue, including:
- Service ID or account details.
- A clear description of the technical problem faced.
- Supporting evidence such as error logs, screenshots, or any other relevant documentation.
- Evaluation by Technical Team:
- Upon receiving the request, DriteStudio Corporation’s technical team will investigate and evaluate the claim.
- The customer may be required to provide additional information or grant temporary access to the VPS Server for thorough assessment.
- The evaluation process will typically be completed within 5-7 business days.
- Decision Notification:
- Customers will be notified of the outcome of their refund request via email.
5. Refund Approval and Timeline
If the refund request is approved:
Payment Methods:
- Credit Card Payments: Refunds will be processed back to the original method of payment within 7-10 business days. Please refer to our Privacy Policy for information on how payment-related data is handled and stored securely.
- Online Payment Gateways (e.g., PayPal, Opn Payments): Refunds will be processed in accordance with the respective gateway’s refund policies and timelines. Typically, these refunds are completed within 5-7 business days, but delays may occur based on the gateway’s internal processes.
- Bank Transfers: For payments made via bank transfer, customers will be contacted to confirm their bank account details. Refunds will typically be completed within 10-14 business days.
- Cryptocurrency Payments: Refunds will be processed based on the prevailing market value at the time of refund issuance. Additional processing fees may apply.
Partial Refunds: In cases where the customer has used part of the service or benefited from promotional discounts, partial refunds may be granted after deducting applicable usage fees and administrative costs.
Communication: Detailed instructions on refund processing will be sent to the customer’s registered email address.
6. Modifications to this Policy
DriteStudio Corporation reserves the right to amend or modify this Policy at any time. Any changes will be posted on our official website and become effective immediately upon posting. All modifications will align with the Company’s Privacy Policy and Terms of Service to ensure consistency across all policies. Customers are encouraged to review these documents periodically to stay informed about their rights and obligations. Customers are encouraged to review the Policy periodically to stay informed about their rights and responsibilities. Continued use of our Services after any modifications constitutes acceptance of the revised Policy.
7. Contact Information
For inquiries, concerns, or assistance related to this Policy, customers may reach out to us via the following channels:
- Company Name: DriteStudio Corporation
- Phone: +66 80 145 6303
- Email: admin@dritestudio.co.th
- Office Hours: Monday to Friday, 9:00 AM - 5:00 PM (GMT+7)
8. Dispute Resolution
If a customer is dissatisfied with the outcome of a refund request, they may escalate the matter by contacting our escalation team at disputes@dritestudio.co.th. All disputes will be reviewed by a senior manager, and a final decision will be provided within 10 business days. Arbitration or legal recourse will follow the governing laws applicable in the jurisdiction of DriteStudio Corporation.
This Policy is designed to ensure fairness and transparency in our refund processes, protecting both the customer and DriteStudio Corporation. By adhering to the guidelines herein, we aim to resolve refund requests promptly and equitably.