Refund Policy

1. General Refund Policy

We offer refunds under certain conditions. Please review the following terms carefully before requesting a refund.

2. Eligibility for Refunds

Refunds may be issued in the following circumstances:

• Service not delivered as described
• Technical issues preventing service usage that cannot be resolved
• Duplicate payments or billing errors
• Service cancellation within the money-back guarantee period (if applicable)

3. Non-Refundable Items

The following are not eligible for refunds:

• Domain registration fees (due to third-party costs)
• Setup fees and one-time charges
• Services used beyond the trial or guarantee period
• Services terminated due to Terms of Service violations
• Promotional or discounted services (unless otherwise stated)

4. Money-Back Guarantee

New customers may be eligible for our money-back guarantee on select services. The guarantee period and conditions vary by service type. Please check the specific service terms or contact support for details.

5. Refund Request Process

To request a refund:

• Contact our support team via email or support ticket
• Provide your account information and service details
• Explain the reason for your refund request
• Allow up to 7 business days for review and processing

6. Refund Methods

Approved refunds will be processed using the original payment method when possible. For alternative refund methods, credit to your DriteStudio account balance may be offered.

7. Partial Refunds

In some cases, partial refunds may be issued based on the unused portion of the service period. This is calculated on a pro-rata basis from the date of cancellation.

8. Chargebacks

We encourage customers to contact us directly for refund requests before initiating a chargeback. Chargebacks may result in immediate service suspension and additional fees.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to this page. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

For refund inquiries or questions about this policy, please contact us at: