Refund Policy

1. General Refund Policy

Service fees are non-refundable by default. Refunds are considered only in the narrow circumstances listed in Section 2. Please read this policy in full before requesting a refund. By purchasing our services, you acknowledge and accept these terms.

2. Eligibility for Refunds

Refunds are considered only under the following narrowly defined circumstances. In every case, you must allow our support team to investigate and attempt remediation before a refund decision is made.

• Your service is unreachable from outside due to a failure on our infrastructure side (host node, hypervisor, network, storage, or datacenter), and we are unable to restore access within a reasonable time. Operating-system, application, and configuration issues inside your service are not covered by this clause
• You were charged for a service we never provisioned
• Duplicate payments or billing errors caused by us
• Cancellation made within an explicit money-back window that was advertised on the service's order page at the time of purchase (when applicable)

3. Non-Refundable Items

The following are NOT eligible for refunds. Combined, they cover the majority of support requests we receive:

• Domain registration fees (due to third-party costs)
• Setup fees and one-time charges
• Services used beyond the trial or guarantee period
• Services terminated due to Terms of Service or Acceptable Use Policy violations
• Promotional or discounted services (unless otherwise stated)
• Any issue caused by third-party software installed or configured by the customer — including operating systems beyond our default images, control panels (Plesk, cPanel, Webmin, DirectAdmin, etc.), applications, scripts, plugins, themes, or misconfiguration
• Operating system or application failures — boot failures, kernel panics, package or dependency conflicts, expired licenses, broken updates, corrupted filesystems — caused by customer-installed software or customer actions. We can re-image the service to a default state, but no refund is issued
• Customer-locked-out scenarios such as forgotten passwords, broken SSH or RDP configuration, blocking your own IP via firewall or fail2ban, or accidentally removing administrator accounts
• Performance complaints when the workload exceeds the plan's published specifications or fair-use limits
• Connectivity problems caused by your local network, ISP, mobile carrier, device, or upstream route, where our service remains reachable from other networks
• Any case where the issue can be resolved by reboot, OS reinstall, support guidance, or replacement with an equivalent service

4. Money-Back Guarantee

We do not offer a general money-back guarantee. Refund eligibility is strictly limited to the cases listed in Section 2. If a specific service has its own money-back window, it will be explicitly advertised on that service's order page at the time of purchase and applies only to that service. Service-level credits issued under our SLA are separate from refunds and remain governed solely by the SLA terms of the affected service; SLA credits do not constitute a refund and are not paid in cash.

5. Refund Request Process

To request a refund:

• Open a support ticket and clearly describe the issue, including affected service ID, timestamps, and observed behavior
• Allow our support team to investigate and attempt remediation — we may request access, ask for diagnostic information, or perform a re-image to a default OS state
• If the issue falls under Section 2 and cannot be resolved, formally submit the refund request referencing the ticket
• Allow up to 7 business days for review and processing after the request is formally submitted
• Refund requests must be submitted within 7 days of discovering the qualifying issue or the date of the relevant transaction, except for billing errors that we identify ourselves; late requests will not be considered

6. Refund Methods

Approved refunds will be processed using the original payment method when possible. For alternative refund methods, credit to your DriteStudio account balance may be offered. Account credit cannot be exchanged for cash or transferred to another account unless the Company explicitly states otherwise for a specific case.

7. Partial Refunds

When a refund is granted under Section 2, it may be issued as a pro-rata refund of the unused service period, calculated from the date the qualifying issue was reported and verified by our support team. Setup fees, domain costs, and one-time charges remain non-refundable.

8. Chargebacks

We encourage customers to contact us directly for refund requests before initiating a chargeback. Chargebacks may result in immediate service suspension and additional fees.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to this page. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

For refund inquiries or questions about this policy, please contact us at: